Kim Robbins is first vice president and chief operating officer at the Federal Reserve Bank of Kansas City, where she leads operations, risk, finance, people and culture, information technology, and Treasury Services. As Vice Chair of the Kansas City Fed's Executive Leadership Council, she plays a crucial role in shaping strategic direction for the Tenth District. Kim also serves on multiple System committees that provide executive oversight for enterprise-wide priorities.
Kim brings more than 20 years of Federal Reserve System experience spanning payments modernization, large-scale technology transformation, and cross-organizational initiatives. Prior to assuming her current role in March 2024, she served as chief of enterprise services for Federal Reserve Financial Services, which works across the System to foster a safe, efficient, and accessible payment system. She also served as the first chief administrative officer for the FedNow℠ Service and was a founding member of the executive team responsible for bringing FedNow to market. Prior to her work on payments innovation, Kim led the successful consolidation of IT service desk operations for the Federal Reserve System.
Kim's unique perspective on payments and operations is informed by seven years in global retail at GAP, Inc. and Payless ShoeSource, where she managed multi-million-dollar business lines and developed expertise in global commerce, revenue optimization, and performance-driven strategies.
Kim earned a Bachelor of Science in Business Administration from the University of Nebraska-Lincoln and currently serves on the Advisory Board for the university's School of Business.