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Unbanked and Underbanked Consumers
More than 2.3 million households in the Tenth Federal Reserve District - and 30 million nationally - rely on non-banks to meet all or some of their basic financial needs. To better understand this population, the Federal Reserve Bank of Kansas City conducted a qualitative research project involving dozens of unbanked and underbanked individuals.
FDIC National Survey of Unbanked and Underbanked Households
The 2009 FDIC survey collected data on the national, state and metro area levels.
FDIC National Survey of Banks' Efforts to Serve the Unbanked and Underbanked
The survey of banks across the country found a variety of programs and strategies in place.
Changes in U.S. Family Finances from 2004 to 2007: Evidence from the Survey of Consumer Finances
This Federal Reserve report highlights changes in families’ incomes from 2004 to 2007.
Additional Federal Reserve Publications
Find further research and resources by searching for “unbanked” using the link above.
Organizations Developing Solutions
Bank On Programs
Bank On programs bring together local government, financial institutions, and community organizations to help improve the financial futures of unbanked families.
Center for Financial Services Innovation
The Center for Financial Services Innovation is a non-profit focused on improving the quality and quantity of financial products and services for underbanked consumers.
A National Credit Union Foundation program aimed at developing new financial products to meet the needs of underbanked consumers.
Help for Consumers
Federal Reserve Consumer Help
If you have questions or complaints about financial service providers, or for other consumer credit or protection resources, visit Federal Reserve Consumer Help.
Foreclosure Resource Center
A one-stop source for foreclosure information and resources.
Navigating the Credit Card Process
The Federal Reserve has prepared a list of tips and a short video to help consumers get the most from their credit cards.